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Terms & Conditions

Terms & Conditions


Prepaid lessons and cash in car payments

The first lesson made by a pupil must be prepaid. In order for the lesson to be confirmed and honoured by our instructors prepayment must be made at least 48 hours prior to the lesson. Payment can be made online or by ringing our dedicated call centre. This provides the pupil and instructor both with added security and protection. Following the first lesson the method for future payments can be agreed with the instructor to suit both parties (online, phone, bank transfer or cash in car).

Cash in car payments are a personal contract made between you the customer and the instructor. Jarrett’s driving school take no responsibility for payments made using this method. We strongly recommend making all payments online or through ringing our customer service department to give you added protection and security.

Lesson cancellations

We adopt a very strict 48 hour cancellation policy. Lessons cancelled without giving such notice will be charged at the full lesson price for the full duration of the lesson.

Our instructors will try there utmost best to provide more then 48 hours notice before cancelling any lesson however will hold no responsibility if this is not possible

Website material

Jarrett’s driving school reserve the rights for all information and illustrations displayed on this website. Permission must be obtained to use any of the material on this website.

Free motorway lesson

This applies to customers which have purchased 30 hours or more making payment online or over the phone (cash payments are not eligible for this offer)

The free motorway lesson will last for approximately 2 hours conducted in the instructors car unless they agree otherwise. This offer is only eligible to full license holders.

Customers eligible for this offer can opt for the full pass plus course or motorway sessions and you will be discounted accordingly. Please contact our customer service department for specific prices.

Refund policy

Jarrett’s driving school have a no quibble refund policy and we will issue refunds for remaining lessons without argument.

If a block of lessons are purchased you will be charged at the standard hourly lesson rate and refunded the remaining amount.

(e.g. If 10 hours are purchased and 4 hours are used. you will be charged for 4 hours at the standard lesson rate and refunded the remaining amount)

All refund requests must be made via email and you will be refunded back onto the same card used to make payment. We aim to issue all refunds immediately but can take up to 14 working days.

Please note: The above refund policy does NOT apply to any intensive course which has been booked. No refund will be issued for these courses in any circumstance including any tests booked.

In all cicumstances the instructor has the right to refuse the pupil use of the training vehicle car if they feel they are not at test standard. This is completely down to the  discretion of the DVSA registered instructor.

Instructor Franchise

Each instructor will begin with 1 weeks holiday for the year. After 1 year this will be increased to 2 weeks and after 2 years increased to 3 weeks. If your contract is terminated your holidays will be accounted for on a pro-rata basis. (for example: If three weeks holiday is used and you cancel your contract after 6 months you will be charged for 1.5 weeks franchise fee)

Free marketing material will be provided to all our instructors on a discretionary basis and subject to availability.

There are no pre pay pupil fees to be paid. However, our online payment system incurs a 3% charge for all payments received via debit/credit cards. This fee will be deducted from any purchase a customer makes and you will receive the outstanding amount. (For example: If a purchase is made online via debit card for £100, you will receive £97). Payments received cash in car incur no fees and you will receive the full amount

All our instructors are entitled to receive one training session per year of free continued professional development. Extra training sessions can be purchased at a discounted rate. This includes standards check training, Core competency training, ORDIT training, Pass plus training and any other relevant training. All training is subject to availability and a mutually agreed meeting location.

We do not tie you in to any long contracts and all instructors can cancel their agreement by providing 30 days written notice via post to our registered company address. The 30 days will begin once we receive your written request. This only applies to Brand franchisees (Headboard only). All full franchises will be committing to a 12 month contract due to the nature of us leasing a vehicle for your use.


Driving Lessons, Packages & Intensive Courses

Only one introductory offer is available per customer.

The duration of the lesson will commence when the driving instructor arrives at the pick up location

All intensive packages purchased must be used in a minium of 3 hour lessons unless the instructor agrees to do less which is at their discretion. Also, hours from your package need to be saved for the day of your test (we recommend 3 hours). If no hours are saved to use the car on the day of your test this will need to be paid for separately.

Complaints /Disputes

No complaints will be accepted over the telephone

All complaints must be made in writing to our helpful and dedicated complaints department

We aim to respond to all complaints within 72 hours

Introductory offer

Introductory offers are only available to provisional license holders. All non-provisional license holders will be charged at their standard hourly rate.